Thank you for purchasing an original product from The Swinging Sticks®.
Registering your product activates your warranty and allows you to benefit from exclusive customer service and important information about your work of art.
Please take a moment to fill out the form below. Your data will, of course, be treated confidentially.
We hope you will enjoy many years of fascination from your unique piece of kinetic art!
Manufacturer's warranty (5 years) – Terms and conditions
The product offered is covered by a voluntary manufacturer's warranty. The warranty terms and conditions are set out below.
1) Guarantor / Products / Duration
Guarantor: BTS Trading GmbH, Mühlenstr. 58, D 25436 Uetersen
Products: “The Swinging Sticks” models INFINITY and PRESTIGE (formerly Original and Premium)
Warranty period: 5 years
Start of warranty period: from the invoice date (decisive for calculating the period).
2) Geographical scope
The manufacturer's warranty is valid worldwide.
3) Requirements (registration / eligible persons / transferability)
To claim the warranty, the following requirements must be met:
• Registration within 3 months of purchase with invoice number and serial number at
https://www.the-swinging-sticks.com (alternatively via QR code)
• The warranty applies only to the original purchaser of new goods from licensed retail partners
• The warranty is personal, non-transferable, and non-assignable
4) Warranty service
If material or manufacturing defects occur within the warranty period, the warrantor will, at its discretion, provide one of the following services:
• Free repair of the goods or
• free replacement with an equivalent item (if necessary, also a successor model, provided that the original goods are no longer available).
The warranty service applies exclusively to the specific goods complained about, not automatically to the entire scope of delivery.
5) Procedure in the event of a warranty claim / evidence / inspection
How to proceed in the event of a warranty claim:
• Notification: Please contact BTS Trading GmbH first.
• Proof: Upon request, the proof of purchase/invoice, serial number, and registration confirmation must be provided. Overview and detailed photos are helpful for assessment.
• Inspection/return: The guarantor may request that the goods be returned for inspection. Please ensure that the goods are packaged appropriately to prevent damage during transport.
• For shipments from abroad, please note the regulations on shipping and costs in the “Shipping / Costs” section.
6) Shipping / Costs
The warranty is processed free of charge for you within Germany (standard shipping). Shipping costs incurred by you within Germany will be reimbursed by the guarantor.
For shipments from abroad, you bear the costs and shipping risk for shipping to the German shipping address specified by the guarantor. The guarantor will cover the return shipping costs. Any additional costs incurred by international shipping (e.g., customs duties, import duties, taxes, processing fees) are to be borne by you.
If the goods need to be removed at a cost in order to be sent in, the guarantor will bear the costs necessary for the removal.
7) Exclusions
The manufacturer's warranty does not cover damage or causes resulting in particular from:
• Misuse or improper handling, excessive use, misuse, overloading, accidental damage
• Environmental influences (e.g., moisture, heat, power surges, dust), extreme dryness/humidity, light, temperature
• Failure to observe safety precautions or operating instructions
• Use of force (e.g., impact, shock, fall), intentional damage
• Unauthorized or unapproved repair/rectification attempts; incorrect installation or services by unauthorized persons
• Normal wear and tear/normal age- and usage-related wear
• Use outside the private living area (e.g., commercial use)
• Exposure to liquids and unsuitable care/cleaning agents; damage caused by pointed, sharp-edged, hot, or damp objects
• Damage/soiling caused by pets, heat sources, weather; contamination (e.g., sweat, body/hair care products)
• Discoloration caused by ingredients in medications; changes caused by acidic, solvent-based, or alcohol-based agents
• Swelling/moisture damage caused by standing water or condensation that has not been removed
• Maintenance work or changes resulting from damage caused by third-party products (e.g., steam cleaners, non-recommended impregnating/care products)
• Product characteristics typical of the goods without material defects
• Display items/demo goods: excluded from the manufacturer's warranty (the statutory warranty applies)
8) No extension of the term
The warranty period ends 5 years after the invoice date, even if warranty services are provided.
9) Statutory rights remain unaffected
Your statutory rights in the event of defects (statutory warranty) are not restricted by this voluntary manufacturer's warranty and can be exercised free of charge.
10) Contact
Web: www.the-swinging-sticks.com
Tel.: +49 (0)4122 84 3 86 86 (only in German, at local rates)
Fax: +49 (0)4122 84 3 86 85
Email: original@the-swinging-sticks.com
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Note on priority: In case of ambiguity or contradictions, the manufacturer's warranty provisions described above take precedence.
